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Frequently asked questions
Ordering and delivery
How do I place an order?
What is your delivery time?
What are your shipping costs?
How can I cancel my order?
Do you offer gift wrapping?
Will I be charged any import or duty fees for international orders?
Do you ship to PO boxes or APO/FPO addresses?
What happens if I'm not home when my order arrives?
What if my order is lost or damaged during shipping?
How do I know if my order has been shipped?
Can I ship to a different address than my billing address?
How will my order be package?
Can I request expedited shipping?
Can I change my shipping address after my order has been placed?
Do I receive a PDF invoice?
I accidentally entered a wrong address for my order. What should I do?
Payments
What payment options do you offer?
Do you charge any fees for payment?
Are the prices listed inclusive or exclusive of VAT?
How do I use a promo code or coupon?
Returns
How can I return my order?
How many days do I have to return my order?
What are the costs for a return shipment?
Are there special return policies?
How long does a refund take?
Other questions
Are there any warranties or guarantees on products?
I have a complaint, what should I do?
How do I become a wholesale customer?
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Are there any promotions currently running?
Same day shipping cutoff: 11:59 pm
Free priority shipping from €35 to Netherlands
Free gift with every order
Shop now, pay later with Klarna