Frequently asked questions

Ordering and delivery

How do I place an order?

What is your delivery time?

What are your shipping costs?

How can I cancel my order?

Do you offer gift wrapping?

Will I be charged any import or duty fees for international orders?

Do you ship to PO boxes or APO/FPO addresses?

What happens if I'm not home when my order arrives?

What if my order is lost or damaged during shipping?

How do I know if my order has been shipped?

Can I ship to a different address than my billing address?

How will my order be package?

Can I request expedited shipping?

Can I change my shipping address after my order has been placed?

Do I receive a PDF invoice?

I accidentally entered a wrong address for my order. What should I do?

Payments

What payment options do you offer?

Do you charge any fees for payment?

Are the prices listed inclusive or exclusive of VAT?

How do I use a promo code or coupon?

Returns

How can I return my order?

How many days do I have to return my order?

What are the costs for a return shipment?

Are there special return policies?

How long does a refund take?

Other questions

Are there any warranties or guarantees on products?

I have a complaint, what should I do?

How do I become a wholesale customer?

How do I unsubscribe from your email newsletter?

Are there any promotions currently running?